Shipping policy

Prices, shipping costs, payment, due date

(1) The prices shown include statutory sales tax and other price components.

 In addition, there are any shipping costs.

(2) The consumer has the option of paying via PayPal, ApplePay, Google Pay, credit card or direct debit pay.

(3) shipping costs: Shipping nationally and internationally.

 

 

 

Neutral packaging

Neutral sender

 

No shipping costs (from 100€ order value within Spain and 200€ within Europe)

 

(4) Shipping times:

We ship immediately after receipt of payment from Mon-Fri until 3 p.m.

 

Spain / DHL flat rate 10€, (from 100€ order value within Spain and 200€ within Europe) delivery time approx. 1-3 working days.

Delivery Mon-Sat.

 

DHL usually delivers within 24 hours, if delivery is unsuccessful, you can pick up the package within 7 days at a post office or DHL branch or DHL Packstation near you.

 

Shipping costs within the EU:

EU shipping with DHL flat rate 20€ (from 100€ order value within Spain and 200€ within Europe) delivery time approx. 3-10 days.

Mo-Fr.

 

 

Shipping costs outside the EU:

Switzerland: 30€ including customs clearance 

 

Please keep in mind that we are not the shipping company and have no influence on the delivery times. If you have any questions about your package, please always take a look at the tracking first. Please check your spam mail folder, emails may end up there.

We are happy to help you, please keep your order number ready and contact us.

 

 

Please have in minds that returns are only accepted within 14 days and the customer will need to pay the return shipping costs. For further information regarding refund, please read our refund policy.